FAQ
Account Management
You can create an account by clicking on the "Sign Up" or "Register" button and following the prompts to provide your details.
Simply click on the "Log In" button and enter your credentials (username/email and password) to access your account.
You can reset your password by clicking on the "Forgot Password" link on the login page and following the instructions sent to your registered email.
Buying
Browse through the listings, select the item/service you want, and proceed to checkout. Follow the payment instructions to complete the purchase.
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Specific methods may vary depending on your location.
Yes, we prioritize the security of your transactions. Our platform uses encryption and other security measures to protect your payment information.
Shipping and Delivery
Shipping and delivery methods vary depending on the seller and the nature of the product/service. Sellers typically provide shipping options during checkout.
Shipping costs may vary based on factors such as the seller's location, the buyer's location, and the shipping method selected. These costs are usually calculated at checkout.
Once your order has been shipped, you will receive a tracking number via email or through your account dashboard. You can use this number to track the status of your delivery.
Returns and Refunds
Our return policy may vary depending on the seller and the type of product/service. Please refer to the seller's return policy listed on the product/service page.
If you are unsatisfied with your purchase, you can typically request a return or refund through your account dashboard or by contacting customer support.
Refund processing times may vary depending on the payment method and other factors. Once a return/refund is approved, it may take several business days for the funds to be returned to your account.
Customer Support
You can reach our customer support team via:
Email info@gurupia.com
Phone: +1 305-922-1759 or live chat during business hours.
Check our contact page for specific contact details.
Our customer support team is available during MTF 9:00 to 6:00 pm ET. However, you can still send us messages outside of these hours, and we'll get back to you as soon as possible.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.